Refund policy
Effective date: November 4, 2026
This Return & Refund Policy applies to orders placed on ifitop.com and delivered within the United States.
30-Day Returns
We offer a 30-day return window. You may request a return within 30 calendar days after the date your order is delivered.
To be eligible for a return, the item must be unused, in its original condition, and returned in its original packaging with all included parts, accessories, and instructions. Products that have been installed, wired, or permanently mounted cannot be returned. Please keep your order confirmation or other proof of purchase available.
How to Start a Return
To begin a return, email us at contact.fitop@gmail.com with your order number, the item or items you would like to return, and the reason for your request.
If your return is approved, we will send you return instructions and a prepaid return shipping label for eligible returns within the United States. Please do not send items back without first receiving return authorization and instructions from us. Returns sent without authorization may not be accepted.
Return Shipping
For approved returns of eligible orders delivered within the United States, FITOP provides a prepaid return shipping label. If an item is returned used, damaged, incomplete, or in a condition that does not meet the return requirements, we may reject the return or issue a partial refund where permitted.
Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives. If an item is damaged, defective, or different from the item you ordered, contact us as soon as possible at contact.fitop@gmail.com. Please include your order number and clear photos of the item and its packaging so that we can review the issue and provide an appropriate resolution.
Exchanges
To help ensure availability, we do not offer direct exchanges for a different product, size, or variant. If you would like a different item, please request a return for the original item and place a new order after your return is approved. For confirmed damaged, defective, or incorrect items, we will provide return instructions and work with you on the appropriate resolution.
Refunds
After we receive and inspect your return, we will notify you whether your refund has been approved. If approved, the refund will be issued to your original payment method within 10 business days. Your bank, credit card issuer, or payment provider may require additional time to post the refund to your account.
If more than 15 business days have passed since we notified you that your refund was approved, please contact us at contact.fitop@gmail.com.
Warranty
FITOP products are covered by a 2-year limited warranty against manufacturing defects under normal residential use. The warranty does not cover damage from improper installation, misuse, or commercial use. To make a claim, email contact.fitop@gmail.com with your order number and photos of the issue.
Contact Us
For questions about a return or refund, please contact:
Email: contact.fitop@gmail.com
XIAOYI TECHNOLOGY CO., LIMITED
UNIT 103, 3/F GLORY INDUSTRIAL BUILDING, 22 LEE CHUNG STREET, CHAI WAN, HK
Business Registration Number: 69643300-000-07-26-8